1. Is your app the same as AliExpress?
AliExpress and we are homologous products and we both have the same set of suppliers. However, we offer more benefits than AliExpress.
- We ship much faster (8-10 working days for US shipping) than AliExpress. We ensure this because we maintain a strong and healthy relationship with our suppliers and carriers.
- We manage fulfillment at our end resulting in a faster dispatchment from suppliers.
- We use shipping services supporting the last mile tracking service.
- We offer 24/7 support so that customers’ queries get resolved in a jiffy.
2. What is your standard shipping time?
Our shipping time is 8-10 business days for the United States.
3. Do you ship to the UK or other countries?
As of now, we ship to the US only. But it doesn’t mean we don't want to deliver products in other countries. Stay connected with us through our blog, and you will be notified as soon as we start delivering products in other countries.
4. When will the order be shipped?
We ship orders within 3 business days once you make a successful payment
5. What are your refund and return policy?
We initiate the refund process if there is a problem with the fulfillment at our end. For example, the wrong/defective product delivered. We offer a 24/7 chat support service, so make use of it and get your refund-related queries resolved in a jiffy.
- Missed product: Full refund for the product
- Wrong goods sent: Full refund for the product
- Order processing time exceeding 7 working days: Full refund for the entire order
- Shipping time more than 20 working days: Full refund for the entire order
We don’t have a return policy as of now because it costs us a hefty amount when we ship the product back from the US.
6. Do I need to ship back the item to claim a refund?
Not really! This is subject to a thorough investigation conducted by our operations team. We need you to answer a few questions to figure out whether your order is eligible for a refund or not. If your product meets the eligibility criteria, we will initiate the refund process as soon as possible. Don’t worry, you won’t be requested to ship back the item as you can keep it.
7. Are the products listed on your site made/manufactured in China?
Most of our products are shipped from China, but we have suppliers in different regions like Hong Kong. We ensure all the ordered products get shipped in the United States within 8-10 working days. The products made in China are high in quality and come at a reasonable price.
8. What will the packaging look like? Will there be any supplier logo or advertisements?
Rest assured, it will have a standard label describing the AWB number and other shipping details.
Our packaging does not promote any logo or supplier's brand. We support putting your logo sticker on the packaging. Packaging can be customized for bulk orders.
Get connected with our support team to learn about all packaging options. Here is a sample of how customized packaging looks:
9. Why am I seeing the message 'Automizely Dropshipping’ declined the request for fulfillment' on Shopify?
This happens when you click on the manual fulfill button on Shopify. There is absolutely no issue with this order. Go ahead and make the payment in the Automizely Dropshipping app and we will fulfill the order as per our promise (within 3 business days)
10. Where can I find the invoice after making the payment for the order?
After a successful payment, an electronic receipt will be sent to your email address. Email subject would be Your receipt from AfterShip
11. How to calculate the shipping cost of an order?
Our shipping cost is item wise. For example, if you place an order for 2 pieces of a product and the shipping charge for one piece is $5 then the total cost would be $10 ($5*2). The shipping charge of an order is equal to the sum of the shipping cost of all the products in the order.
The good news is 99% of the products are free to ship, and we target to offer zero shipping cost for our products soon.
Do you need more than 100 pieces of the same product? Reach out to us and get the best possible options in no time.
12. Is this app free?
Yes, this app is absolutely free without any additional cost 🙂
13. There are multiple products in one customer's order. Will there be single packaging for all the products?
Under normal circumstances, we aim for single packaging and deliver orders to customers.
In special circumstances, multiple packaging gets done for one order. During such scenarios, we mention the tracking number corresponding to each item
We believe this ensures a delightful shopping experience for all your buyers.