Verify sending domain for email notifications

Verification of the domain for email notifications ensures that the emails are delivered in the inbox and not the spam folder of the recipient. Automizely provides CNAME entries to be utilized for verification of the domain with which customers are notified.

CNAME record entries verification

Create three CNAME records to your domain's DNS settings in order to verify the domain.

  1. Go to Organization site > Sender emails 
  2. Add a sender email and confirm.
  3. Click on Verify Domain
  4. Three entries will appear on the pop-up window. 
  5. Create CNAME records to your domain's DNS settings. It may take a few hours to reflect these settings
  6. Once CNAME entries added, go to Sender emails
  7. Click on Verify

Example: 

                    CNAME 

                      Value      

automizely 

xxxxxxxabc.sendgrid.net

s1._domainkey

s1.domainkey.xxxxxxxabc.sendgrid.net

s2._domainkey

s2.domainkey.xxxxxxxxabc.sendgrid.net

Note: Automizely uses Sendgrid to send out notifications. The first CNAME key maybe aftership or automizely.

For pre-existing CNAME records in Sendgrid, use custom DKIM selector to verify the sending domain of the notifications. Example: 

                    CNAME 

                      Value      

aftership 

xxxxxxxabc.sendgrid.net

a01._domainkey

a01.domainkey.xxxxxxxabc.sendgrid.net

a012._domainkey

a012.domainkey.xxxxxxxxabc.sendgrid.net

Instead of values starting with s1 & s2 use a01 and a012 respectively.

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